Use cases · People you serve
Help the People You Serve Find Answers Instantly, Day or Night
The people who need your services often search late at night, on a phone, under stress. The Wow Bot gives them plain-language answers about programs, eligibility, hours and locations, and points them to your team when they need a person.
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Why it works
What The Wow Bot Does for People you serve
Plain language
Short, clear answers written for real people, with no jargon.
Knows its limits
When a question is sensitive or the answer isn't on your site, it says so and shares how to reach your team.
Private by default
Conversations are encrypted, stored in Canada and hidden from our staff unless you allow access.
Works on any phone
The chat is built for small screens and slow connections.
Every chat is styled to match your brand: colours, button, icon and layout. See design examples.
Questions
People you serve: Common Questions
Is it safe for sensitive topics?
The bot answers only from your content and never invents information. For crisis situations, add your crisis line as a curated fact so the bot shares it right away.
Can people chat without giving their email?
Yes. You choose the verification setting. For services, many organizations turn verification off so anyone can ask anonymously.
Does it store what people ask?
Conversations are kept for the period you choose, 120 days by default, then deleted. You can set a shorter period.
Start Answering Visitors Instantly
Try it free for 7 days. Live on your site in about 10 minutes.